Data Retention Policy

Retention Periods

• Client contact and property records: for the duration of the relationship plus 24 months
• Booking and service history: 36 months
• Billing and invoice records: 7 years, as required for accounting
• Concierge chat transcripts: 12 months

Deletion

Records are securely deleted or anonymised at the end of their retention period. You may request earlier deletion of non-financial records by contacting clientsupport@oneopulentservices.com.